Department Sales Associate

Job Code: 7709
Primary Report: Team Leader
Secondary Report: Store Manager

Summary

• Provide outstanding, knowledgeable customer service, maintain proper merchandising standards and safeguard store assets according to PJ’s Pets standards.

Responsibilities

• Check stock daily to ensure all products are available for customers
• Promote an awareness of all corporate/in-store promotions advertising to customers
• Assist in carrying products to registers, bagging merchandise and carry-outs
• Ensure all stock is front-faced, clean, organized and priced accordingly
• Vacuum, sweep floors and empty trash daily (if assigned)
• Maintain PJ’s Pets image by adhering to the dress guidelines
• Promptly greet and welcome each and every customer
• Seek out customer contact
• Provide immediate customer service recovery
• Display appropriate body language at all times
• Genuinely thank each and every customer

Skills & Competencies

• Effective communication skills
• Ability to sort, check, count and verify numbers
• Strong interpersonal skills, flexibility, and customer service orientation
• Ability to safely use cleaning equipment and supplies
• Capable of applying knowledge of Health and Safety procedures gained via training
• Ability to work varied shifts, including days, nights, weekends and holidays
• Strong working knowledge of pets and pet care appropriate to assigned department

Environmental Conditions

• Work involves moderate exposure to unusual elements, such as dirt, dust, unpleasant odors and loud noises
• Work environment involves some exposure to hazards or physical risks, such as, but not limited to animal bites or disease, which require following basic safety

precautions

• Moderate physical activity, lifting up to 25 pounds or standing and/or walking from more that 4 hours per day

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